Refund policy

We have a 30-day return policy on all non-personalized items, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@brooksallenboards.com 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@brooksallenboards.com

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as special orders or personalized items. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Personalization

Brooks Allen Boards is not responsible for any mispelled words, typos, or similar grammatical errors submitted with an order. The submitted text will be used to personalize each item.

​We will do our best to make necessary changes to a submitted personalization order or contact you for clarification  (mistakes happen!) but we cannot guarantee your request for any changes submitted more than 12 hours after the order was originally submitted.

​We will not personalize any item using words of profanity, hate speech, overtly sexual messages, or any other language deemed inappropriate (at the sole discretion of Brooks Allen Boards). In the event we deem a personalization option is in violation of this policy, we will contact the customer for an alternative option or cancel the order and issue a refund.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@brooksallenboards.com.